Everything you need to know about ticketing, project management and time tracking — from the source.
Public administration and municipal companies need a system for requests, SLA, audit trails and communication. Here is how to set it up properly.
Igor Lišinski
9 June 2026
A case study of a service company that moved from email, phone calls and spreadsheets to ticketing, time tracking and faster billing.
Igor Lišinski
5 June 2026
If you want to introduce a help desk without disrupting your team or clients, this guide walks through the steps, decisions and common mistakes.
Igor Lišinski
2 June 2026
If you're searching for software to create tasks, you may really need a system for requests, projects and time tracking instead.
Igor Lišinski
2 June 2026
A ticketing system is more than a request tracker. The data it collects — response time, employee workload, and client activity — helps managers make better decisions.
Igor Lišinski
27 May 2026
The Projects module in UnitLook adds a Gantt chart, phase tracking, and planned vs. actual comparison. It works together with Planning and Time Tracking.
Igor Lišinski
27 May 2026
A case study of a 12-person team that cut first response time from 4.2 hours to 1.8 and reduced escalations in just four working days.
Igor Lišinski
26 May 2026
Email is a great communication tool but a poor request management system. Here is what gets lost when a team uses an inbox as a help desk.
Igor Lišinski
24 May 2026
Work hours from UnitLook into your ERP, requests from ERP as tickets, automatic data sync — a guide to integrating UnitLook with Pantheon, Minimax, and custom business systems via REST API.
Igor Lišinski
24 May 2026
Many companies use US-based help desk software without ever checking where client data actually lives. This is the question worth asking before an audit does it for you.
Igor Lišinski
23 May 2026
A straightforward comparison of help desk and ticketing tools available in Croatia — for project-based companies that need more than just an inbox.
Igor Lišinski
21 May 2026
Asana is excellent for creative teams, but has no native time tracking or help desk. If you bill by the hour or manage multiple clients, there's a better fit.
Igor Lišinski
20 May 2026
Monday.com is powerful, but requires configuration for every use-case. Teams that run client projects need a system that's ready from day one — not a blank board to build from scratch.
Igor Lišinski
19 May 2026
Since 1 October 2024, the new Ordinance NN 55/2024 is in effect. What exactly must be in the records, how long to keep the data, and what are the penalties for non-compliance.
Igor Lišinski
15 May 2026
Trello is a great starting point for small teams, but without time tracking, a client portal, and reporting, it quickly falls short. What's missing and what to use instead.
Igor Lišinski
15 May 2026
Jira is powerful but complex and designed for software development teams — not agency work. There's a middle ground that fits IT agencies and digital studios better.
Igor Lišinski
12 May 2026
Email was the standard for client communication — but it's no longer enough. Requests get lost, responsibility is unclear, and communication history lives in one person's inbox. There's a better way.
Igor Lišinski
8 May 2026
Freshdesk is popular but expensive, English-only, and disconnected from projects and time tracking. Here's a Croatian alternative that solves more at once.
Igor Lišinski
4 May 2026
Clockify is free and easy to start — but time tracking isolated from tickets and projects can't answer the real question: is this client profitable?
Igor Lišinski
30 April 2026
Four of Croatia's leading portals — tportal.hr, bug.hr, poslovni.hr and večernji.hr — published articles about UnitLook and the problem we solve: the lack of clear visibility into the real profitability of IT projects.
Igor Lišinski
29 April 2026
Most teams don't lose time all at once — they lose it in small, invisible leaks. Here are 5 warning signs that your team is wasting hours every week without realising it.
UnitLook
13 April 2026
Service companies lose hours every week on manual time tracking. Learn why it's a risk, what the law requires, and how a digital system solves the problem.
Igor
31 March 2026
When client requests live in emails, WhatsApp and notebooks, something always falls through the cracks. A ticketing system fixes that — for every company.
Igor
14 March 2026
Each ticket now has its own Kanban board for internal task management. No more internal emails, no forgotten tasks.
Igor
11 March 2026
Excel was revolutionary, but many companies still use it as their main system and live with the frustration until they find a better solution.
Luka
1 March 2026
Weekly and monthly scheduler for managers to assign work ahead, and employees to see their week clearly — integrated with time tracking.
Igor
21 February 2026
How to log hours on a ticket, project or from the scheduler, how approval works, and how to generate a billing-ready report in a few clicks.
Igor
15 February 2026
No articles in this category.
