Requests from email: Outlook and Email inbox
UnitLook turns email into a request two ways: from Outlook in one click and through the Email inbox. What is new and how to switch it on.
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Igor Lišinski
6 October 2026
Blog
Tips, news and guides
Everything you need to know about ticketing, project management and time tracking — from the source.
Topics
Monthly hours overview without Excel
How to close a month: a table of hours per employee and day, absences, actual versus billable hours and export to Excel. What to check before billing.
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Igor Lišinski
24 September 2026
Five help desk metrics to check weekly
Unassigned requests, new versus resolved, deadlines, workload and requests awaiting confirmation: five numbers that show help desk health.
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Igor Lišinski
10 September 2026
One system instead of four tools: a working day
What a working day looks like when requests, projects, time logs, planning and absences live in one place: from the morning overview to the monthly report.
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Igor Lišinski
28 August 2026
Absences and capacity in weekly planning
How to connect absence requests with capacity planning so work is never scheduled onto someone who is away that day. A practical routine in UnitLook.
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Igor Lišinski
20 August 2026
Your first week in UnitLook: what to set up first
A practical order for rolling out UnitLook: users, reference data, first project, first request, time logging and absences. What can wait.
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Igor Lišinski
11 August 2026
Ticket categories, priorities and statuses
How to set up categories, priorities and statuses in a help desk so every request reaches the right person. Advice and UnitLook settings.
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Igor Lišinski
30 July 2026
Scoro alternative: when the all-in-one platform gets too expensive and too complex
Scoro bundles projects, CRM and invoicing into one platform, but minimum seat counts and add-ons push the price up fast. There's a simpler alternative for project-based companies.
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Igor Lišinski
23 July 2026
Planned vs actual: how to see where your team loses hours
Comparing planned and actual work shows where a project consumes more hours than expected, how to track variance and how to reduce it without spreadsheet work.
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Igor Lišinski
22 June 2026
How to move from Excel to time tracking without chaos
Excel can still work for a small team, but once approvals, reports and multiple projects appear, you need a system that logs hours in context.
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Igor Lišinski
16 June 2026
Help desk for public administration and municipal companies: how to handle citizen requests without chaos
Public administration and municipal companies need a system for requests, SLA, audit trails and communication. Here is how to set it up properly.
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Igor Lišinski
9 June 2026
How a Service Company Cut Request Handling Time and Billed Faster
A case study of a service company that moved from email, phone calls and spreadsheets to ticketing, time tracking and faster billing.
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Igor Lišinski
5 June 2026
Help desk implementation step by step: how to move away from email without chaos
If you want to introduce a help desk without disrupting your team or clients, this guide walks through the steps, decisions and common mistakes.
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Igor Lišinski
2 June 2026
Task management or request management? What project teams actually need
If you're searching for software to create tasks, you may really need a system for requests, projects and time tracking instead.
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Igor Lišinski
2 June 2026
What a Ticketing System Reveals About Your Team: KPIs and Reports
A ticketing system is more than a request tracker. The data it collects — response time, employee workload, and client activity — helps managers make better decisions.
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Igor Lišinski
27 May 2026
UnitLook 2.0: Projects with Gantt Chart for Phases and Deadlines
The Projects module in UnitLook adds a Gantt chart, phase tracking, and planned vs. actual comparison. It works together with Planning and Time Tracking.
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Igor Lišinski
27 May 2026
How an IT Service Team Reduced Response Time by 40% with UnitLook
A case study of a 12-person team that cut first response time from 4.2 hours to 1.8 and reduced escalations in just four working days.
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Igor Lišinski
26 May 2026
Ticketing System vs. Email: Why an Inbox Is Not Enough for Client Support
Email is a great communication tool but a poor request management system. Here is what gets lost when a team uses an inbox as a help desk.
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Igor Lišinski
24 May 2026
UnitLook and ERP: Connecting Ticketing with Your Business System
Work hours from UnitLook into your ERP, requests from ERP as tickets, automatic data sync — a guide to integrating UnitLook with Pantheon, Minimax, and custom business systems via REST API.
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Igor Lišinski
24 May 2026
GDPR and Help Desk Software: Where Is Your Client Data Actually Stored?
Many companies use US-based help desk software without ever checking where client data actually lives. This is the question worth asking before an audit does it for you.
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Igor Lišinski
23 May 2026
Best Ticketing System for Companies in Croatia: A Practical Comparison
A straightforward comparison of help desk and ticketing tools available in Croatia — for project-based companies that need more than just an inbox.
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Igor Lišinski
21 May 2026
Asana alternative: what you don't get when your work is billable
Asana is excellent for creative teams, but has no native time tracking or help desk. If you bill by the hour or manage multiple clients, there's a better fit.
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Igor Lišinski
20 May 2026
Monday.com alternative: when a blank canvas becomes a burden
Monday.com is powerful, but requires configuration for every use-case. Teams that run client projects need a system that's ready from day one — not a blank board to build from scratch.
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Igor Lišinski
19 May 2026
Time tracking and Croatian Labour Law: what every employer must have
Since 1 October 2024, the new Ordinance NN 55/2024 is in effect. What exactly must be in the records, how long to keep the data, and what are the penalties for non-compliance.
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Igor Lišinski
15 May 2026
Trello alternative for project management: when simple isn't enough
Trello is a great starting point for small teams, but without time tracking, a client portal, and reporting, it quickly falls short. What's missing and what to use instead.
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Igor Lišinski
15 May 2026
Jira Alternative for IT Agencies: When Jira Is Too Much (and Excel Too Little)
Jira is powerful but complex and designed for software development teams — not agency work. There's a middle ground that fits IT agencies and digital studios better.
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Igor Lišinski
12 May 2026
Client Communication Without Email: How to Organize Requests So Nothing Falls Through
Email was the standard for client communication — but it's no longer enough. Requests get lost, responsibility is unclear, and communication history lives in one person's inbox. There's a better way.
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Igor Lišinski
8 May 2026
Freshdesk Alternative for Croatian IT Companies: An Integrated Local Option
Freshdesk is popular but expensive, English-only, and disconnected from projects and time tracking. Here's a Croatian alternative that solves more at once.
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Igor Lišinski
4 May 2026
Clockify Alternative: Time Tracking Per Ticket and Project — Why the Link Matters
Clockify is free and easy to start — but time tracking isolated from tickets and projects can't answer the real question: is this client profitable?
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Igor Lišinski
30 April 2026
UnitLook in the media: tportal.hr, bug.hr, poslovni.hr and večernji.hr on IT project profitability
Four of Croatia's leading portals — tportal.hr, bug.hr, poslovni.hr and večernji.hr — published articles about UnitLook and the problem we solve: the lack of clear visibility into the real profitability of IT projects.
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Igor Lišinski
29 April 2026
5 Signs Your Team Is Bleeding Hours Every Week
Most teams don't lose time all at once — they lose it in small, invisible leaks. Here are 5 warning signs that your team is wasting hours every week without realising it.
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UnitLook
13 April 2026
Time Tracking for Service Companies — Digitisation That Pays Off
Service companies lose hours every week on manual time tracking. Learn why it's a risk, what the law requires, and how a digital system solves the problem.
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Igor
31 March 2026
From Chaos to Order: Why Every Company Needs a Ticketing System
When client requests live in emails, WhatsApp and notebooks, something always falls through the cracks. A ticketing system fixes that — for every company.
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Igor
14 March 2026
Kanban Board in UnitLook — Internal Tasks With Every Ticket
Each ticket now has its own Kanban board for internal task management. No more internal emails, no forgotten tasks.
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Igor
11 March 2026
Why Excel Is No Longer Enough for Time Tracking
Excel was revolutionary, but many companies still use it as their main system and live with the frustration until they find a better solution.
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Luka
1 March 2026
New Module: Plan Your Team's Capacity a Week Ahead
Weekly and monthly scheduler for managers to assign work ahead, and employees to see their week clearly — integrated with time tracking.
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Igor
21 February 2026
Time Tracking in UnitLook — From Entry to Report in Five Minutes
How to log hours on a ticket, project or from the scheduler, how approval works, and how to generate a billing-ready report in a few clicks.
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Igor
15 February 2026