News6min read
Requests from email: Outlook and Email inbox
UnitLook turns email into a request two ways: from Outlook in one click and through the Email inbox. What is new and how to switch it on.
I
Igor Lišinski
6 October 2026
Modern business application
Requests, projects and time tracking
in one place
A ticketing and helpdesk system that connects client and internal requests with projects, planning and working hours.
Application modules Five core modules,
Five core modules,
one application
Each module solves a specific business problem — together they form a complete system.
Request management without the chaos
A centralized system for all client requests and internal tasks. Every ticket tracks communication, deadlines, priority and the responsible person from creation to resolution.
- Quick ticket entry and assignment in seconds
- Communication thread attached to every ticket
- Filter by client, priority and status
- Automatic email notifications for all participants
Projects under control
Gantt chart for visual project planning, deadline tracking and task assignment. Always clear who is doing what and when it is due.
- Interactive Gantt chart
- Milestones and task dependencies
- Employee workload overview
- Alerts for overdue tasks
Plan team capacity in advance
Weekly and monthly scheduler for allocating future work. Managers plan the team, each employee plans their own week — with automatic alerts for capacity overruns.
- Weekly and monthly planned work view
- Manager assigns tasks to team members
- Each employee plans their own week
- Alert for exceeding daily capacity
- Plan vs. actual comparison in one click
Precise work time tracking
Weekly scheduler for logging work hours by ticket and project. Drag & drop entry, per-employee overview, analytics and automatic billing calculation.
- Weekly and daily work view
- Drag & drop time entry
- Per-employee view and analytics
- Export and billing calculation in one click
Leave requests without the paperwork
Digital requests for annual leave, sick leave and other absences. Managers approve with one click, team availability always visible.
- Submit a leave request in 30 seconds
- Approve/reject with email notification
- Full team availability calendar
- Automatic leave balance calculation
Why UnitLook?
Designed for companies that want simplicity without compromising on functionality.
Ticket communication
Every request has its own communication thread — emails, internal notes and attachments in a single view.
Real-time time tracking analytics
Track hours by client, project and employee. Visual charts immediately show where your work time is going.
Alerts and deadlines
Automatic alerts for tickets that are overdue. No one misses a deadline — not you, not your team.
Roles and permissions
Flexible access control — each user sees and does only what they are authorized for.
Works on every device
Fully responsive design. The application works equally well on desktop, tablet and mobile.
Export and reports
Export data to Excel with one click. Ready-made reports for clients, management and billing.
What's inside Everything you need,
Everything you need,
in one place
Every feature is there for a reason — save time, reduce errors, focus on the work that matters.
Communication
All communication on one ticket
Every request has its own communication thread — email messages, internal notes and attachments in one place. No more searching through the inbox.
- Email thread automatically linked to ticket
- Internal notes visible to team only
- Document and image attachments
- Real-time notifications for all participants
Analytics
Real-time work analytics
Track hours by client, project and employee. Visual charts immediately show where work time goes and which clients bring the most volume.
- KPI dashboard for management
- Planned vs. actual work comparison
- Filter by period, client, project
- One-click Excel export
Deadlines
Alerts and deadlines you won't miss
Automatic alerts for overdue tickets and approaching task deadlines. The system tracks deadlines so you don't have to.
- Automatic deadline email on a schedule you set
- Visual overdue indicator
- Escalation list for tickets overdue by more than 14 days
- All deadlines on one dashboard view
Roles & Access
Flexible access control
Every user sees and does only what they are authorized for. Clients track their own tickets, employees work on assigned tasks, managers see everything.
- Roles: Admin, Manager, Employee, Client
- Client portal for tracking requests
- Internal notes hidden from clients
- Full audit trail for all actions
Mobile app
Mobile app for Android and iOS
Requests, projects and the dashboard are always at hand. Reply to a client, pick up a request or check deadlines from the field, while push notifications tell you what is new.
- Create and edit requests from the field
- The full request conversation on your phone
- Push notifications you choose
- Dashboard, projects, time logs and absences
Google Play iOS coming soon 
Integrations
Integrations with tools you already use
UnitLook connects with email, calendars and business systems without complex configuration. Tickets arrive directly from your inbox, notifications go where they should.
- Email → ticket automatically (SMTP/IMAP)
- Sync with Google / Outlook calendar
- Webhook for ERP system integration
- REST API for custom integrations
Reports
Reports ready for clients and management
Ready-made reports on time, requests, projects and employees. Open them with one click or schedule them to arrive by email. Always up-to-date data without manual collation.
- Time per client and employee, ready for billing
- Pivot analysis of time by employee and day
- Automatic email delivery: daily, weekly or monthly
- Export to Excel and PDF with logo
Simple process
How does UnitLook work?
Three steps from request to analysis — for you and your team.
1
Open a ticket
A request arrives by email, direct entry or via a form. Automatically assigned to the responsible person by category and priority.
2
Track progress
The team logs time, adds comments and updates status. All participants have an up-to-date view of the request.
3
Report and invoice
Dashboard and reports show exactly how many hours went to each client — one click to a PDF or Excel ready for invoicing.
Pricing
One tool instead of five subscriptions
UnitLook combines requests, projects, planning, time tracking and absences in one system. You pay by team size — no per-user fees.
Replaces: Ticketing tool Project management Time tracking Team planning Absence management
Monthly Yearly Save 20%
Solo
up to 5 users
€129 / month
Consultants and small teams that want order without a big cost.
- All 5 modules included
- Up to 5 users
- Unlimited requests and projects
- Email support
Starter
up to 10 users
€229 / month
Smaller agencies and teams up to 10 people that are growing.
- Everything in Solo
- Up to 10 users
- Analytics and reports
- Email and chat support
Most popular
Growth
up to 30 users
€499 / month
Growing companies running multiple projects and clients in parallel.
- Everything in Starter
- Up to 30 users
- Advanced analytics and reports
- Priority support
Business
unlimited users
Custom
Larger organizations with multiple departments, locations and specific requirements.
- Everything in Growth
- Unlimited users
- Advanced per-department access control
- Dedicated onboarding and support
UnitLook is intended exclusively for business customers. Prices exclude VAT. No contract — cancel anytime. Yearly billing gives a 20% discount.
Free demo
Ready to try it?
Get in touch and we will show you how UnitLook can speed up your team's workflow. No commitment, no credit card.
Blog
All articlesLatest from the blog
Guides, news and tips for teams who want to work smarter.
24 September 20266 min
Monthly hours overview without Excel
How to close a month: a table of hours per employee and day, absences, actual versus billable hours and export to Excel. What to check before billing.
Read10 September 20266 min
Five help desk metrics to check weekly
Unassigned requests, new versus resolved, deadlines, workload and requests awaiting confirmation: five numbers that show help desk health.
Read